Return and Refund Policy

 

Return & Refund Policy

At trendztouch.com , your satisfaction is our priority. While we are confident in the quality of our t-shirts, hoodies, and accessories, we understand that there may be rare instances where you need to return a product or request a refund.

Damaged Products/Misprinted/Defective items

At trendztouch.com, we are committed to providing you with high-quality products and a seamless shopping experience. While we take great care in packaging and shipping, we understand that sometimes products may get damaged during transit.

If your order received damaged/Misprinted/Defective items must submitted within 48 hours of delivery. To process your claim for replacement or refund, we kindly request you to follow these steps.

  1. Please take a video and photo of the unpacking process showing the defects along with the original packaging images.
  2. Customer should unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, a refund or replacement will not be possible unless we have the unpacking video and the images of the courier cover.
  3.  If you have noticed any damage to the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.
  4. Reporting an Issue: If your product arrives damaged, report the issue to us within 48 hours of delivery. Email your evidence to info@trendztouch.com with your order number and a brief explanation of the problem.

Once we receive and review the evidence, we will arrange for a replacement or initiate a refund, based on the availability of the product and your preference.

Please note that without the video or photo evidence, we may not be able to process your return or refund request.

Thank you for your understanding, and we appreciate your cooperation in helping us resolve any issues quickly.

trendztouch.com

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No Exchange Policy

Thank you for shopping with trendztouch.com! We take pride in offering high-quality t-shirts, hoodies, and accessories made from 100% cotton and printed with care. To ensure you get the best experience possible, we carefully inspect each item before shipping it out.

Please note that we do not offer exchanges for products once they are purchased. This is because each item is unique and crafted with attention to detail, and we want to maintain the highest standards of hygiene and quality for all our customers.

We encourage you to double-check your order details before completing your purchase, including size, color, and design. If you have any questions or need help selecting the right product, feel free to contact us at info@trendztouch.com

Thank you for your understanding and support!

trendztouch.com

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Order Cancellation Policy

At trendztouch.com, we understand that plans can change, and you may need to cancel your order. 

If you wish to cancel your order, please follow these steps:

  1. Contact us within 12 hours of placing your order by sending an email to info@trendztouch.com with your order number and request for cancellation.

  2. Once we receive your cancellation request, we will confirm it and process the cancellation.

Please note:

  • Cancellations are only accepted within 12 hours of placing the order. After this period, your order will enter the production or shipping process, and cancellation will no longer be possible.
  • If payment has already been made, a full refund will be issued in your account.

Thank you for your understanding and cooperation. For any further queries, feel free to reach out to our support team.

trendztouch.com

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Return Policy – No Returns Without Reason

At trendztouch.com , we take pride in providing high-quality products and ensuring that every item you receive meets your expectations. However, we would like to clarify that returns without a valid reason are not applicable on our online store.

We do not accept returns for reasons such as change of mind, incorrect size selection, or preference for a different design or color. We strongly encourage customers to review their order details carefully before completing the purchase.

Returns are only allowed in the case of:

  • Damaged products due to shipping
  • Defective items

If you receive a damaged or defective product, please report it to us with a photo and video of the unpacking process within 48 hours of delivery. We will review your request and provide a solution, which may include a replacement or refund.

Thank you for understanding and for shopping responsibly at trendztouch.com  For any questions, please reach out at info@trendztouch.com