US FAQ

❓ Frequently Asked Questions (FAQ)

1. Do you offer free shipping?

Yes! We offer free standard shipping on all orders within the United States—no minimum required.

2. How long does shipping take?

Our processing time is 1–3 business days, and delivery usually takes 3–7 business days after shipping. Delivery times may vary slightly depending on your location.

3. Do you ship internationally?

At this time, we only ship within the United States. We hope to expand internationally in the future.

4. How can I track my order?

Once your order ships, we’ll email you a tracking number. You can use it to track your package on the carrier’s website.

5. When will my order be shipped?

Orders are usually processed and shipped within 1 to 3 business days. You’ll receive a shipping confirmation email once it’s on the way.

6. Can I cancel or change my order after placing it?

Yes—but only if the order hasn’t been processed yet. Please contact us within 1–2 hours of placing your order to request a cancellation or change.

7. What should I do if I received a damaged or wrong item?

We're sorry about that! Please contact us within 5 days of delivery and send us a photo or video of the damaged or incorrect item. We’ll send a replacement or issue a refund.

8. What is your return and refund policy?

We accept refund or replacement requests for items that are damaged, defective, missing, or incorrect. We do not accept returns for change of mind. Learn more on our Return & Refund Policy page.

9. How do I request a refund or replacement?

Simply email us at [info@trendztouch.com] with your order number, photos of the issue, and a brief description. We'll take care of the rest.

10. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure checkout options listed at checkout.

11. Is my payment information secure?

Absolutely. Our store uses SSL encryption and secure payment gateways to protect your personal and payment information.

12. Do you offer order support after purchase?

Yes! If you have questions or concerns after placing an order, feel free to contact us anytime at [info@trendztouch.com],

13. How do I contact your customer service team?

You can contact us by email at [info@trendztouch.com], or through our contact form on the website. We usually respond within 24 hours on business days.