US Return & Refund Policy
Return & Refund Policy
Your satisfaction is our priority! If there’s an issue with your order, we’re here to help. Please read our return and refund policy below.
✅ We Offer Refunds or Replacements If:
1. Your item arrives damaged or defective
We’ll gladly replace or refund any product that arrives broken or with a manufacturing issue.
📸 Please provide a photo or video of the damaged item.
2. You received the wrong item or something is missing
If the product doesn’t match your order, or an item is missing from your package, we’ll fix it right away.
📦 Send us photos of the items you received and the package with its label.
3. Your order was lost in transit
If the tracking shows the package was lost, we’ll either refund your money or send a replacement.
⏱️ Important Timeframes:
- Please report any issue within 5 days of delivery.
- Late requests may not be eligible for refund.
- Reporting an Issue: If your product arrives damaged, report the issue to us within 5 days of delivery. Email your evidence to info@trendztouch.com with your order number and a brief explanation of the problem.
______________________________________________________________________________________________
Return Process:
- You typically don’t need to return the item (they rarely accept physical returns due to international shipping costs).
- They prefer to resend or refund without return after verifying the issue with photos/videos.
❌ Refunds Are Not Available For:
- Change of mind after purchase
- Shipping delays caused by courier or customs
- Incorrect address provided at checkout
- Minor differences in color or size due to lighting or manufacturing
📩 How to Request a Refund:
Just email us at info@trendztouch.com with your order number and photos/videos of the issue. We’ll take care of the rest!
We rarely ask for returns due to international shipping costs, so most issues can be resolved quickly with photo proof.
No Exchange Policy
Thank you for shopping with trendztouch.com! We take pride in offering high-quality t-shirts, hoodies, and accessories made from 100% cotton and printed with care. To ensure you get the best experience possible, we carefully inspect each item before shipping it out.
Please note that we do not offer exchanges for products once they are purchased. This is because each item is unique and crafted with attention to detail, and we want to maintain the highest standards of hygiene and quality for all our customers.
We encourage you to double-check your order details before completing your purchase, including size, color, and design. If you have any questions or need help selecting the right product, feel free to contact us at info@trendztouch.com
Thank you for your understanding and support!
trendztouch.com
Order Cancellation Policy
At trendztouch.com, we understand that plans can change, and you may need to cancel your order.
If you wish to cancel your order, please follow these steps:
- Contact us within 1-2 hours of placing your order by sending an email to info@trendztouch.com with your order number and request for cancellation.
- Once we receive your cancellation request, we will confirm it and process the cancellation.
Please note:
- Cancellations are only accepted within 1-2 hours of placing the order. After this period, your order will enter the production or shipping process, and cancellation will no longer be possible.
- If payment has already been made, a full refund will be issued in your account.
Once your order is canceled, we’ll issue a full refund to your original payment method.
📩 To request a cancellation, email us at: [info@trendztouch.com]
Include your order number and reason for cancellation.
Thank you for your understanding and cooperation. For any further queries, feel free to reach out to our support team.
trendztouch.com
Thanks for shopping with us — we’re here to make your experience smooth and reliable!